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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Johnathan Robinson

Johnathan Robinson

March 25, 2025

5  out of  5
rating by Johnathan Robinson
"I’ve been a policy holder with Jay since he became an agent. I’ve had nothing but great customer service the times that I’ve had to reach out to his office. Keep up the great work! Thank you for going the extra mile for your customers!"
We responded:
"Johnathan Thank You for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jacie Spann

February 28, 2025

5  out of  5
rating by Jacie Spann
"Daniel was great to work with! The process was so simple and they were able to get us a great price compared to what we were paying with another company. The communication was great as well. We are very happy with our decision!"
We responded:
"Jacie thank you for the opportunity to be your risk advisor. Daniel works hard to make every experience great. "
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Untwon Bishop

February 27, 2025

5  out of  5
rating by Untwon Bishop
"It's was great experience"
We responded:
"Thank you Mr. Bishop for the review and the chance to get you on board with Jay Walker State Farm. "
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Dale Nix

January 23, 2025

5  out of  5
rating by Dale Nix
"My agent is always friendly and helpful. I have called several times with questions and he always has the right answers."
We responded:
"Thank you Dale for taking the time to leave us a great review! We appreciate you! "
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Wendy Bowen

January 22, 2025

5  out of  5
rating by Wendy Bowen
"Our agent's assistant Sam was so helpful in making sure we got the window in our car repaired as soon as possible and that it was filed correctly! Thanks so much Sam!"
We responded:
"Thank you for reviewing our State Farm office Wendy! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Georgia Wynn

March 15, 2024

5  out of  5
rating by Georgia Wynn
"Love this insurance and it's affordable"
We responded:
"Georgia we are happy we were able to find you affordable adequate coverage. Thank you for your trust! "
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Patty Hutchison

December 5, 2023

5  out of  5
rating by Patty Hutchison
"Jay Walker and his staff are quick to help with all of our insurance needs for our cars and home. I would highly recommend them, they will research and guide you to the best insurance for your situation."
We responded:
"Thank you Mrs. Hutchison for the recommendation and the opportunity to take care of you and your family! "
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Kasey Alfter

December 4, 2023

5  out of  5
rating by Kasey Alfter
"Super friendly staff, easy to work with and great premiums! 100% recommend!"
We responded:
"Thank you Kasey! We appreciate you and the time to offer your thoughts! "
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Roy Ecoff

October 8, 2023

2  out of  5
rating by Roy Ecoff
"Didn't go there"
We responded:
"Hey Mr. Roy, we appreciate the opportunity to take care of your insurance needs and I value you as a client. I know I spoke to you about this review wanting to make sure everything was ok, and you told me you thought you were reviewing a drive not us. "
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Denise Perkins

September 25, 2023

5  out of  5
rating by Denise Perkins
"Had a burst pipe catastrophe while out of town. Jay Walker was there to help us from day one. Best in the business! Five stars for sure!"
We responded:
"Thank you for the kind words Mrs. Perkins. I am so sorry you and your family had to go through a water claim like that but I am grateful and appreciative of your trust in us to help protect you and put it back together!!"
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Kim Mullins

June 30, 2023

5  out of  5
rating by Kim Mullins
"Always so helpful and friendly. Will answer questions and help you any way , any time you are in need. They are the very best!"
We responded:
"Thank you Kim for taking time out of your day to leave us the kind note. We enjoy working with you and brighten our day when you stop by! "
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Kipp Hornburger

January 19, 2023

5  out of  5
rating by Kipp Hornburger
"I can not say enough about Jay Walker our State Farm agent. We had a pipe bust in the building our business is in. He has gone well above and beyond to help us with getting the property replaced that was damaged from the busted water pipe at the shop. I can't say thank you enough!! Highly recommend him for all your insurance needs. Thank you so much Mr. Walker!"
We responded:
"Kipp!!!! I am sorry you guys had to deal with the mess from the claim but I am grateful for the kind words and the opportunity to help you and your family!!"
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Michael Bolton

October 5, 2022

5  out of  5
rating by Michael Bolton
"Great crew of workers that are always ready and able to help, especially Daniel Scott, Trevor Hatch and Sam. Mr. Walker is a great leader also."
We responded:
"Thank you Michael!!"
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Kaleigh Davis

October 4, 2022

5  out of  5
rating by Kaleigh Davis
"Daniel was a great help and made sure I had the coverage I was looking for! In less than 10 minutes I had active coverage and it was so simple!!"
We responded:
"Thank you Kaleigh!! We appreciate you!"
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Jessica Askew

October 4, 2022

5  out of  5
rating by Jessica Askew
"This was an effortless process for me! Communication was spectacular and all aspects were met. Two thumbs up! Very patient and accommodating!"
We responded:
"Thank you Jessica!"
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poole matthew

August 10, 2022

5  out of  5
rating by poole matthew
"I have been using State Farm for approximately 30 years. It all started when I turned 16 and got my driver's license. The service I have had since then has remained top notch, and I am extremely pleased with my new agent from this same office , Jay Walker, and his staff who have continued the great service and experiences I have have come to know and trust. A big thank you to Jay and his staff after a recent incident that was quickly handled and resolved. I continue to be amazed and perfectly pleased with how quick and personal this team is when handling any claims I may have. Another great experience and I’m very grateful to have Jay and staff as my State Farm agents!"
We responded:
"Matthew thank you for the note and the opportunity to serve you!!!"
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Leigh DeJarnatt

November 17, 2021

5  out of  5
rating by Leigh DeJarnatt
"Our family has had coverage with State Farm for many years. Jay and his staff are extremely helpful and make sure our coverage is exactly what we need. Jay or his staff make me aware if I have overlooked something, and my husband and I appreciate our yearly meeting with Jay to assess our coverage."
We responded:
"Thank You Mrs. DeJarnatt for the kind words and the opportunity to be your families risk manager."
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Elijah Ellis

November 10, 2021

5  out of  5
rating by Elijah Ellis
"Daniel is great at his job, and truly cares about the people he works with! If you currently trying to look for affordable insurance, reach out and give him a call!"
We responded:
"Thanks Elijah for the nice comments about Daniel! We like for people to see our passion for caring for them."
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Mia McNeal

November 9, 2021

5  out of  5
rating by Mia McNeal
"I called with some questions on bundling and new car insurance and Daniel Scott helped me out so much! Very Professional!!"
We responded:
"Thank You Mia!"
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Taylor Hodges

June 10, 2021

5  out of  5
rating by Taylor Hodges
"Big fan of Daniel Scott and the service he provided. Very friendly."
We responded:
"We appreciate the opportunity to take care of you."
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Lajohnda Bowers

January 27, 2021

5  out of  5
rating by Lajohnda Bowers
"I've been w/this company over 8 years. Joe is very knowledgeable and helpful w/my policies."
We responded:
"Thank you Mrs. Bowers!"
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Becky Hearn

January 6, 2021

5  out of  5
rating by Becky Hearn
"Jay is awesome if you need an insurance guy he is your man. He will give you the best discounts and very sweet man"
We responded:
"Thank you Mrs. Becky for the review and the opportunity to serve you as your risk managers."
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Amy Ray

December 4, 2020

5  out of  5
rating by Amy Ray
"We met with Jay yesterday to review our current insurance coverage. Jay was completely prepared for our discussion, having reviewed our plans prior to the meeting. He was extremely knowledgeable of all the State Farm coverage platforms and was able to describe the applicability of each to our situation of living in Jackson, TN. He made several suggestions on adjusting our current coverage to help better manage our risks at this season of our lives, suggestions to reduce some policies and increase other policies. Jay is professional, trustworthy, and has an eye for detail. He has excellent communication skills, relates easily to his clients, and is highly organized. He promptly researched the additional questions we had and replied to us later that same day. Jay did not come across pushy, nor did he try to over sell his products beyond our needs. We left Jay’s office believing that he listened well and put our needs first. We highly recommend our State Farm Agent, Jay Walker."
We responded:
"WOW Mrs. AMY!!! Thank you so much for those kind words! We take our role as your families risk managers very serious and we are gratefully for the opportunity to serve you. Thank you gain for the kind words."
Profile photo of Tracy Johnson-Cooper /Taomi Ray

Tracy Johnson-Cooper /Taomi Ray

November 18, 2020

5  out of  5
rating by Tracy Johnson-Cooper /Taomi Ray
"Awesome customer service and excellent variety of products!! My husband and I are very happy to have switched to State Farm!"
We responded:
"Tracy thank you for taking the time to leave us a comment. We greatly appreciate the opportunity to serve you and your family!"
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J. C.

November 16, 2020

5  out of  5
rating by J. C.
"Jay is on top of things. Quick to respond, provide quotes, answer questions. Great use of email and docusign to streamline processes; the level service he provides should be the standard for insurance. Jay's guidance into State Farm was a breath of fresh air after working with snail mail and unanswered voicemails with other carriers. Jay gets back to you quickly, says what he means, and does what he says in a timely manner. I look forward to working with him for years to come."
We responded:
"J.C. thank you so much for your kind words! We are honored to have the opportunity to serve you and your family and our many other clients. We are grateful for the chance to serve you and be your families risk managers."